If our clinic is forced to close due to a confirmed coronavirus case, or we have multiple sick staff at once, this will obviously impact on our ability to care for pets. We are taking precautions to reduce this risk, and we ask your co-operation in helping keep us available.

You will receive a message with your appointment reminder asking you not to come to the clinic if sick, or to ring first if you don't have any other option. Please take this seriously.

We will work with you to do what is needed for your pet's care. You may be asked to wear a face mask if you are unwell, and we may ask you not to enter the consultation room with our staff. We will, of course, still ask you the necessary questions to get the history we need.

We will have hand sanitiser on our reception desks - please use it when you first enter.

If necessary (if we have to close or reduce consultations available) we will set up a web-conference option to triage cases prior to them coming to clinic, so that only urgent cases are brought in.

Hopefully this is all being over careful - but we want to remain available if you need us.